Privacy Policy for Swingers, the crazy golf club
Last Updated: 12 October 2023
Swingers 1 & 2 Limited, Swingers NY LLC and S (WDC) LLC ("Swingers," "we," "our," or "us") are dedicated to safeguarding your personal data, handling it responsibly, and respecting your privacy. This privacy policy addresses the personal data we collect when you interact with us, including through our websites, apps, venue visits, event attendance, and communication with us via email or phone. It also encompasses data received from third parties.
1. Types of Personal Data We Collect
We collect personal data from your interactions with Swingers, which includes activities such as using our websites and apps, visiting our venues, utilising photo podiums at our venues, attending Swingers events, and contacting us. The personal data we collect comprises:
· Name and contact details provided when making inquiries, registering as a customer, or completing forms on our website www.Swingers.Club
· Payment and address information (we do not retain credit card details).
· Marketing preferences and consent.
· Information used to share content from the photo podium (e.g., name and email address).
· Survey responses for research.
· Browser or device information.
· Information about your use of our websites and apps.
· Your communications with us, including when you report a problem with our site.
· Information about your attendance at Swingers events.
2. Personal Data Received from Third Parties
We may also receive personal data from third parties, including:
· Someone booking or making inquiries on your behalf.
· Software providing insights into your interactions with our websites and apps.
· Government and law enforcement authorities if they are involved in official inquiries.
3. Why We Process Your Personal Data
We process your personal data for specific purposes and rely on legal bases for doing so:
Consent: If you've opted in to receive information and offers from Swingers or our commercial partners, we'll send you this information through email, post, app notifications, or phone. We also use your consent to process data related to your use of our websites, apps, and social media for a better user experience and relevant online advertising.
Legitimate Interests: We process data to tailor our website and communications, carry out profiling for personalized marketing, improve and protect our products and services, process payments, conduct direct marketing, respond to inquiries, conduct market research, prevent fraud and security incidents, manage legal matters, and notify you about service changes.
Contract: Personal data is processed when necessary for contractual reasons, such as administering your account registration and providing requested products and services.
Legal Obligation: We process personal data to fulfil requests from government or law enforcement authorities as required by law.
4. Sharing Your Personal Data
We may share your personal data with the following parties:
· Commercial partners for communication advice (we do not provide partners with your data for direct communication).
· Third-party suppliers involved in data insights, website hosting, advertising, systems maintenance, database management, identity verification, payment processing, and delivery logistics.
· Government authorities for official requests and legal obligations.
· Advisers, prospective bookers' advisers, and new business owners (if our business is sold or integrated with another).
5. Collection and Use of IP Addresses
IP Addresses: We collect IP addresses for security and analytical purposes. Your IP address may be used to identify your approximate location, analyse user trends, help prevent unauthorized access to our services, and comply with legal obligations.
6. Data Retention and Security
We retain transaction-related personal data for as long as your account is active and for five years thereafter. Information related to bookings is retained for five years from the transaction date. Records of your request not to receive direct marketing are retained. Data that may lead to legal disputes is retained for seven years from contract expiry or termination. We implement reasonable organizational, technical, and administrative measures to protect your data. However, we cannot guarantee 100% security, and we rely on your input to notify us of any security concerns.
7. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA) or another regulated region, we will ensure appropriate safeguards are in place to protect your data.
8. Your Rights
You have the right to withdraw consent and object to direct marketing. Additionally, you can request:
· Access to your personal data or a copy of it.
· Corrections or deletions of your data.
· The cessation of active data processing.
· Your data in a structured, machine-readable format for transmission to another organization.
These rights may be subject to limitations in certain situations, such as legal requirements or compelling legitimate interests.
9. Data Subject Requests
You can exercise your data subject rights by contacting us. We will respond promptly to your requests.
10. Complaint Process
If you have concerns about how your data is processed, you can contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office or another relevant data protection authority.
11. Cookies and Tracking
We use cookies and other tracking technologies to collect information about your browsing activity. For more details, please refer to our Cookies Policy.
12. Updates
We may update this privacy policy from time to time. Any significant changes will be communicated to you.
13. Contact Information
For inquiries and requests related to your personal data, please contact us using the following details:
Online Ticket Queries and General Information:
Phone: 020 3846 3222
Email: info@swingerscrazygolf.ae
Email: Cityinfo@swingers.club
Events and Private Hire Enquiries:
Phone: 020 3030 4111
Email: info@swingerscrazygolf.ae
Email: Cityevents@swingers.club
This policy is provided to individuals whose personal data we process as a data controller, in compliance with our obligations under Articles 13 and 14 of the General Data Protection Regulation 2016/679.
Other Information Collection Policy
Through Your Browser or Device:
Most browsers and devices automatically collect various information to improve your browsing experience and for analytical purposes. This information includes, but is not limited to:
· MAC Address: This unique identifier is used for network communication and may help us identify your device and approximate location.
· Computer Type: We may collect data about your computer type, whether it's running on Windows or Macintosh operating systems.
· Screen Resolution: Information about your screen's resolution allows us to optimize the display for your device.
· Operating System Details: We gather data about your operating system's name and version to ensure compatibility and provide the best user experience.
· Device Manufacturer and Model: This information helps us tailor the website to your specific device.
· Device Performance Data: We collect data related to your device's performance and capabilities to ensure smooth navigation and responsiveness.
· Installed Plugins: Information about plugins installed on your device may be collected for compatibility and security reasons.
· User Actions: We may track user actions such as clicks, cursor position, and page scrolling to analyse user behaviour and improve the website's functionality.
· Time Spent: We record the time you spend on our website to understand user engagement and enhance the user experience.
This information is collected to ensure that our services function correctly, to personalise your experience, and to provide valuable insights for ongoing improvements. We may also use this data for security purposes and to address technical issues.